Question 1

What is the purpose of this website?

Accepted Answer

This website is a carpooling app that connects drivers with empty seats to passengers heading the same way. You can offer a ride if you're driving, or book a seat on someone else's ride.

Question 2

How do I create an account?

Accepted Answer

Sign up with your email and a password, or use your Google account. You'll receive a verification email — click the link to activate your account before you can post or book rides.

Question 3

How do I offer a ride?

Accepted Answer

Go to Publish, fill in your departure city, arrival city, route, date and time, available seats (1-6), and fare, then tap 'Offer Ride'. The departure and arrival cities must be different, and the date must be in the future.

Question 4

Can I post multiple ride offers at once?

Accepted Answer

No. You can only have one active ride offer at a time. To post a new offer, you need to either start or delete your current one first.

Question 5

How do I request a ride?

Accepted Answer

If you can't find a ride that suits you, go to Publish, switch to 'Request', fill in your departure and arrival cities along with your preferred date and time, then tap 'Request Ride'.

Question 6

Can I have a ride offer and a ride request at the same time?

Accepted Answer

Yes. The one-at-a-time rule applies separately — you can have one active ride offer and one active ride request simultaneously.

Question 7

How do I book a seat on someone's ride?

Accepted Answer

Find a ride on the feed, tap it to view details, and hit the 'Book' button. The ride must have available seats and must not have already started or been completed.

Question 8

Can I cancel my booking?

Accepted Answer

Yes, you can unbook anytime before the ride starts. Once the driver marks the ride as 'In Transit', your booking is locked in and cannot be cancelled.

Question 9

What happens when a ride is started?

Accepted Answer

Once the driver starts the ride, its status changes to 'In Transit'. At this point, no new passengers can book, existing passengers cannot unbook, and the ride cannot be deleted — it can only be completed.

Question 10

Can I delete my ride?

Accepted Answer

You can delete a ride only if it hasn't been started yet. If passengers have already booked, you'll see a confirmation prompt before deletion. Rides that are 'In Transit' or 'Completed' cannot be deleted.

Question 11

What happens to passengers if I delete my ride?

Accepted Answer

All booked passengers will be notified that the ride has been cancelled. Frequent cancellations with passengers are tracked on your profile.

Question 12

What does 'Completed' mean?

Accepted Answer

Once the driver marks a ride as complete, it becomes a permanent record. Completed rides cannot be deleted or modified, and they appear with a 'Done' badge on your listing.

Question 13

How can I reset my password?

Accepted Answer

Tap 'Forgot Password?' on the login page to receive a reset link via email. The link is valid for 15 minutes. Click it, enter your new password, and you're good to go.

Question 14

Why am I unable to post rides or book seats?

Accepted Answer

This can happen if your account is temporarily banned, your email isn't verified, or you already have an active offer/request. Check your profile status or delete your existing ride first.

Question 15

Is my personal information secure?

Accepted Answer

Yes. Your password is hashed and never stored in plain text. Sessions are encrypted, and your personal data is only visible to relevant ride participants.

Frequently Asked Questions